How our legal policy works
Our legal position is simple: account access, request handling, and any change to your record depend on local law, and we only continue where local law permits. When you send a legal request, we verify the email on file, match it with the account record, and
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keep the next step tied to that verified identity. If a deposit or withdrawal question becomes part of the case, we may ask for the reference linked to DANA, OVO, GoPay, or QRIS so the record can be matched without guesswork. We use the same rule
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for name changes, contact updates, and access checks: you send the request from the address tied to your account, then wait for our confirmation before anything is edited. That way, your record stays clear, and we can show what was changed, when it changed, and who
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approved it.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.